Kerry Dairy Ireland is a vertically integrated farm-to-fork business with a substantial retail presence and a leading nutritional and dairy ingredients division, delivering high-quality dairy solutions with a focus on sustainability and innovation.
From partnering with local family farms to producing world-class dairy products, we ensure every step of our value chain reflects our commitment to excellence.
About Us
We have over 50 years' experience in milk processing, dairy and nutritional technology advancement, and product innovation. We are a key stakeholder in the global food industry and creators of a strong portfolio of market-leading dairy brands including Cheestrings, Charleville and Coleraine Cheese, Dairygold, Golden Cow, and our new SMUG range.
Our from food, for food culture and deep-rooted connection to our 2,800 milk suppliers differentiates our business and offers captivating opportunities for our customers and consumers.
Our Mission
Our dairy comes from some of the world's richest grazing land and is produced by a network of Irish family farms that have one of the lowest carbon footprints in the world. Through a combination of expertise, innovation, and sustainability, Kerry Dairy Ireland is proud to shape the future of dairy while meeting the diverse needs of our farmers, customers, and communities.
Global Presence
We are headquartered in Tralee, Co. Kerry, and operate multiple manufacturing facilities in the southwest of Ireland, including Listowel, Charleville, Newmarket, and Farranfore. Additionally, we manage 29 Farm & Home stores throughout the region, ensuring comprehensive coverage and service. In Northern Ireland and the United Kingdom, our presence extends to key locations in Portadown, Coleraine, and Ossett.
Our Team
Globally, Kerry Dairy Ireland employs over 1,600 dedicated professionals across Ireland, Northern Ireland, the UK, USA, Netherlands, Spain, Germany, and China. In 2024, we achieved a turnover of approximately €1.3 billion, reflecting our commitment to excellence and growth.
About the Role
We are recruiting for a Customer Care Specialist to join the Kerry Dairy Ireland team in Listowel on a 6-month fixed-term contract.
Key Responsibilities
The Customer Care Specialist acts as the key contact between the customer and the company, responding to customer requirements at all times, both internal and external, and resolves customer queries quickly, directing efforts to maximise the customer experience.
* Maintain professional, timely, and effective communication with our customers.
* Responsible for all aspects of account administration, account queries, and commercial support.
* Manage customer orders and requests in line with company procedures, proposing improvements to procedures and processes where possible to improve efficiency and effectiveness.
* Resolve service issues where possible by clarifying customer complaints, determining cause, seeking solutions, and escalating appropriately to Lead/Supervisor/Manager.
* Develop and maintain strong relationships with all customers by effectively managing customer accounts.
* Maintain up-to-date knowledge of products, customers, processes, and suppliers.
* Build strong relationships with the rest of the supply chain and all departments, working effectively with your Supervisor/Manager to improve the service to the customer.
* Support the gathering of information to assist the implementation of improvements.
* Remain fully flexible to meet business requirements and demands.
Qualifications and Skills
We are looking for individuals with:
* Excellent communication and interpersonal skills.
* The ability to integrate and work effectively with others in a changing environment.
* A high level of attention to detail and strong organisational, analytical, problem-solving, and administrative skills.
* A team player.
* A strong desire for continuous learning and a desire to grow professionally.