Experienced Receptionist - Full Time - Permanent
Front Office Staff - 4* Property
The Iveagh Garden Hotel, a 4-star property, opened in February 2018 in Dublin City Centre. This modern hotel features 148 bedrooms with exceptional views of the Iveagh Gardens.
The design is classic contemporary, incorporating jewel colours, rich textures, bespoke joinery, and luxury finishes.
The hotel boasts one of the newest and coolest bars/bistro in Dublin. We are recruiting for individuals to deliver exceptional guest service within our Front Office team.
The Front Office Team must lead by example and provide exceptional guest service at all times.
This role involves organizing, allocating, and delivering all levels of guest accommodation requirements, exceeding guest expectations daily.
To be successful, you must be organized and professional, possessing technical ability across front office systems and knowledge of hotel operations gained from a similar role and setting.
This role operates on the front line and is an integral part of the hotel's professional, exceptional, and standards-driven reputation.
Key Responsibilities:
* Meet, greet, and check-in all hotel guests
* Operate the hotel booking systems (Hotsoft)
* Problem-solve and deal with daily guest enquiries, requests, and expectations
* Deliver exceptional customer care and guest service
Qualifications:
* Excellent spoken and written English
* Minimum of 1-2 years previous Front Office experience in a 3*/4* property
* Solid knowledge of Front Office Reception Procedures and systems
* Highly organized
* Excellent Microsoft Office skills; Word, Excel, and Hotsoft Reservation package preferable
Requirements:
* A minimum of 1-2 years in a Hotel Reception environment
* Experience with Hot Soft Front Office System desired
* A friendly, positive can-do attitude
* Must be fluent in English, both written and oral
* Must have an excellent telephone manner
* Be committed to delivering exceptional service
Benefits:
* Training
* Meals on duty