Join our fabulous team at the Farnham Estate Spa & Golf Resort as Front Office Supervisor
We are currently seeking an Front Office Supervisor to join the team at Farnham Estate. The role of our Front Office Supervisor is a crucial part in the operations of front desk, ensuring excellent customer service, and smooth check in/out processes.
About Farnham Estate
Set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland’s most popular Spa & Golf destinations with a superb reputation for being a genuine ‘retreat to nature’.
At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life.
Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation and healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar.
We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa’s facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate.
Role/Responsibilities:
* Process all guest check-ins by confirming reservations
* Assign rooms, issuing and activating room key
* Process all payment types such as room charges, cash, debit, or credit cards
* Process all check-outs including resolving any late and disputed charges
* Answer, record, and process all guest calls, messages, requests, questions, or concerns
* Coordinate with Housekeeping to track readiness of rooms for check-in
* Communicate parking procedures to guests/visitors
* Supply guests with directions and information regarding property and local areas of interest
* Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
* Complete designated cashier and closing reports in the computer system
* Balance and drop receipts according to Accounting specifications
* Welcome and acknowledge all guests according to company standards
* Speak with others using clear and professional language; answer telephones using appropriate etiquette
* Develop and maintain positive working relationships with others
Requirements:
* Strong communication and interpersonal skills
* Leadership and team management abilities
* Problem-solving and conflict resolution skills
* Proficiency in hotel management software (Opera)
* Multitasking and time-management skills
* Customer service orientation
Perks and Benefits of working at Farnham Estate Spa & Golf Resort:
* Very competitive salary
* Free Car parking
* Complimentary, high-quality meals on duty
* Career progression opportunities across the Windward group
* Employee Assistance & Digital Wellness Programmes
* Discounted room & dining rates in Windward properties for you as well as friends and family
* Training and development opportunities dedicated to your development including E-Learning platform
* Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
* Cycle-to-work scheme
* Refer a friend Scheme
About Windward Management:
Farnham Estate Spa & Golf Resort is managed by Windward Management, a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join us today in Farnham Estate as Front Office Supervisor and become part of an award-winning team.
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