Job Title: Freight Forwarding Specialist
Description:
We are seeking a highly skilled and organized Freight Forwarding Specialist to play a pivotal role in connecting all areas of our business and positively impacting the customer experience. The ideal candidate will have a strong focus on customer service and be able to resolve logistics service queries, complaints, and lessons learned efficiently.
This is a dynamic position that requires effective cross-functional communication with internal customers, including colleagues in Production Centres, Sales Centres, and Logistics. Building strong relationships with external parties who are key to the success of Customs & Trade Compliance and external logistics is also essential.
The successful candidate will work as part of a team to coordinate and resolve disruptions, monitor and coordinate all physical and IT flows (inbound, outbound, returns), and provide information on delivery dates or proof of delivery as required.
This role requires excellent communication and problem-solving skills, as well as a passion for documentation and process improvement. Knowledge of SAP (Module WM) or other Transport Management Systems is an advantage. Additionally, training and certification in ADR, IMO, and IATA are preferred.
Requirements:
* Degree in Business or freight forwarding experience working with major logistics companies
* Fluent English and Italian or Spanish; other languages are a plus
* Good communication and problem-solving skills
* PASSION FOR DOCUMENTATION AND PROCESS IMPROVEMENT
* SAP-Knowledge (Module WM) or other Transport Management Systems
* Ability to work under pressure
* Training & certification of ADR, IMO & IATA preferred
* Logistics or Customer Service experience and strong MS Office skills
Estimated Salary: $60,000 - $80,000 per year