Team Manager - Pharma or Med Device
About the Company
My client is a world leader in food, environment, and pharmaceutical product testing. They are also one of the market leaders in testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences, and have a rapidly developing presence in highly specialised and molecular clinical diagnostic testing.
About the Position
At their Cork site, they manufacture a number of established commercial products and are successfully engaged in New Product Introductions. The primary purpose of this role is to manage and coordinate the off-site Scientific Services teams of analytical staff and their leaders to ensure that teams are operating at the highest quality and productivity standards, that they have high levels of morale and retention, and the agreed customer requirements are entirely satisfied so that customer expectations are met or exceeded through effective leadership and quality operational management. This person will be the key point of contact for the client from a management point of view.
Key Responsibilities
* Effectively organising, coordinating, and managing the teams to ensure maximum efficiency in productivity, quality, documentation, work schedules, safety, and housekeeping.
* Ensuring the client receives the best possible service by continually reviewing best practices in relation to both commercial and quality issues, ensuring 100% ethical work standards and GMP compliance.
* Establishing, agreeing upon, and effectively communicating client turnaround times to ensure they are consistently met.
* Building and managing client relationships, establishing clear lines of communication and rules of engagement between the client and team members.
* Developing, coaching, motivating, and enhancing the morale of team members through effective teambuilding and recognition systems celebrating team success.
* Mentoring analytical leadership to ensure sub-teams meet all client metrics, with clear team objectives and motivated teams.
* Managing a system for tracking staff morale, development, and stability to maintain a minimum level of staff attrition.
* Communicating regularly with the client and organisation to ensure effective information sharing and immediate action on issues.
* Ensuring systems are in place for the effective production and review of all documentation associated with activities.
* Reviewing and improving commercial work practices, identifying areas for efficiency improvements, and liaising with the client on proposed changes.
* Forward planning activities to ensure all metrics are met and to maximise the use of internal and client resources during training periods.
* Ensuring a system is in place for scheduling work and communicating schedules to relevant personnel.
* Assisting in the recruitment of new team members within new and existing teams.
* Facilitating cross-training to achieve agreed service levels with the client.
* Ensuring the team meets its financial goals as defined by the budgetary process, responsible for generating monthly invoice details for the Finance Department.
* Generating a monthly report on Quality, Productivity, Client Satisfaction, and Team Performance for senior personnel.
* Performing analysis as required by personnel shortages or other circumstances.
* Ensuring all analysts are trained and have completed training records for all tests and other training completed.
* Carrying out performance appraisals with direct reports and ensuring they are conducted throughout the teams as part of the overall performance management programme.
* Providing continuous feedback to all team members regarding client or organisational requirements/changes.
* Handling client-related queries and liaising with team members and personnel from other teams to problem-solve these queries when needed.
* Overall responsibility for maintaining cleanliness and tidiness of the team work environment and ensuring team safety on the customer site.
* Preparing routine draft invoice information for each site on a monthly basis.
* Identifying opportunities for improvement of quality and service and working with the team to implement continuous improvement.
Experience/Requirements
* A degree or diploma in a related discipline is required.
* Relevant technical experience with at least 2 years in a senior leadership role.
* Excellent leadership skills and a minimum of 3 years previous management experience.
* Previous responsibility for approving valid analytical measurements.
* Sound knowledge of processes within the pharmaceutical and medical device industries.
* Thorough understanding of requirements for working in a GMP environment.
* Ability to quickly learn new processes.
* Ability to communicate clearly and form strong working relationships with colleagues.
* Ability to work independently and develop solutions to problems as part of a team.
* Willingness to operate flexibly and switch priorities at short notice.
* Good team player, organised, accurate, with strong documentation skills.
* Passionate about quality and customer service.
* Good communication skills both internally and externally.
Remuneration Package
A competitive package is available, including a generous salary and benefits.
Contact
Please contact Charlie Bigger at 01 5927867 or email, or simply click the apply button.
To view all live jobs with Brightwater and market insights, please visit our website: www.brightwater.ie
#J-18808-Ljbffr