Senior Accounts Receivable O2C Associate
This role is a hybrid position with 4 days in-office and Friday working from home.
Responsibilities
1. Cash Application Process Ownership:
* Prepare and reconcile all cash received from various merchants (Braintree, Barclay, Klarna etc.) with daily bank files
* Ensure all variances are reconciled and explained
2. Investigating and Resolving Customer Finance Queries:
* Processing customer invoices, credit notes & payments
* Ensuring cash collection occurs within a timely manner
* Review and manage customers' credit limits
* Review & manage orders and customers on hold in line with company policy
* Review Receivables Ledger and support the collection effort by following up on aged items
* Manage bad debt in a proactive manner as well as any subsequent write offs
3. Partner & Collaborate with Stakeholders:
* Liaise with direct manager to ensure they are kept fully appraised of any issues
* Ensure all AR invoices and workflows have appropriate control and approval
* Perform internal audits on processes to ensure compliance with internal controls
* Complete various analysis & reconciliations in line with functional requirements
* Ensure customer statement reconciliation is in line with internal policy
4. Additional Responsibilities:
* Perform various month end tasks in line with the month end timetable
* Assist with other related Finance tasks as requested
* Seek opportunities to align & standardise processes globally where appropriate
* Support continuous improvement initiatives by reviewing processes regularly
* Seek for automation opportunities
* Point of contact for escalations for suppliers and internal Wayfair business partners
* Ensure all queries to the department mailboxes are dealt with in a timely manner
* Ensure all processes are documented and assist in the development of the function
* Fulfil cash flow forecast responsibilities
5. Team Management:
* Manage and mentor team members
* Set goals & objectives with team members and ensure these are in line with their career development expectations
* Ensure regular 1:1 meetings are in the team calendar & notes are documented and shared with team members after your conversation with them
* Proactively liaise with 3rd party providers Offshore team
* Set KPIs and review periodically processes and ensure high quality standards are set
* Act as a mentor to junior staff members
6. Ad-Hoc Responsibilities:
* Involvement in any project related to Order to Cash processes or systems as required
* Market expansion involvement as required
Requirements
* Bachelor's Degree/Finance qualification desirable
* At least 2-3 years of experience working in a busy Accounts Receivable environment
* High proficiency in Excel is required
* Previous SQL or GBQ experience is preferred
* Previous experience in the industry or dealing with various business models (B2B2C, B2C, B2B) advantageous
* Strong organization and planning skills
* Problem identification and resolutions skills
* Meticulous attention to detail and strong planning and forward-thinking capabilities
* Demonstrated ability to anticipate needs and situations before they are fully developed
* Advanced proficiency in Google Enterprise Suite tools (calendar, mail drive, docs, sheets, slides, meet)
* Excellent written, verbal, and presentation skills
* Flexible and able to handle ad-hoc issues that may arise
* Extremely high level of discretion pertaining to confidential information