Job Title
Award-Winning Spa Seeks Lead/Head Therapist to Join Their Team
About the Role
* As a Lead/Head Therapist, you will strive for perfection in every treatment, providing 100% dedication and commitment.
* Maintain a positive and friendly attitude when interacting with guests and colleagues, ensuring a seamless experience.
* Collaborate with the team to promote and sell treatments and products, contributing to the spa's revenue goals.
* Support the Spa Manager in scheduling, training, and coaching therapists, fostering a culture of excellence.
* Take on a mentorship role within the team, providing guidance and expertise to ensure high standards are met.
* Oversee daily cleaning and tasks, delegating responsibilities to therapists as needed.
* Demonstrate proficiency in the spa computer system and software to maximize revenue and efficiently manage bookings.
* Conduct monthly stocktakes, ordering supplies and equipment as required.
* Promptly address guest complaints, responding with a professional and courteous attitude.
* Assume responsibility for day-to-day spa operations in the absence of the Spa Supervisor/Manager.
Requirements
* ITEC / CIBTAC / CIDESCO Beauty Therapy and Massage qualification or NVQ Level 3.
* At least one year's experience in a similar role within a spa environment.
* Ability to perform under pressure, maintaining composure in challenging situations.
* High motivation and a strong team player ethos.
* Flexibility to work weekends, late shifts, and holidays as required.
* Excellent command of the English language, both written and spoken.
About Us
Gallen Hospitality Group operates three four-star hotels in Co. Donegal, with a focus on staff well-being, safety, and equality. We prioritize our employees' development and create opportunities for growth within the company.
We believe that by taking care of our staff, they will deliver exceptional experiences for our guests.