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Seasonal Golf Operations Assistant, Thomastown
Client:
Location: Thomastown, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 26683c9a00ae
Job Views: 2
Posted: 15.03.2025
Expiry Date: 29.04.2025
Job Description:
Mount Juliet Estate, a Marriott Autograph Collection Property, has a fantastic vacancy for a Seasonal Golf Operations Assistant to join the award-winning Golf team.
The Seasonal Golf Operations Assistant plays a vital role in ensuring smooth day-to-day operations within the Golf Department. This role requires exceptional customer service skills, an in-depth knowledge of the golf course and its offerings, and the ability to handle bookings, guest inquiries, and event coordination efficiently. The ideal candidate will have strong organizational abilities and a proactive approach to enhancing the golfer experience.
Main Duties & Responsibilities:
Guest Services & Communication:
* Maintain full and up-to-date knowledge of the Golf Course and its services.
* Provide a warm and professional welcome to all guests, ensuring an exceptional first impression.
* Handle all telephone inquiries promptly and professionally, ensuring client needs are met effectively.
* Assist guests with bookings, special requests, and general information regarding their visit.
* Foster customer loyalty by building friendly, personalized relationships with members and guests.
* Anticipate guest needs and provide solutions proactively to enhance their golfing experience.
* Handle complaints efficiently and with care, escalating issues when necessary.
Reservations & Sales:
* Manage and process bookings for society and corporate groups via BRS and Opera, ensuring accurate scheduling of tee times and F&B requirements.
* Maximize revenue by actively upselling additional services and amenities.
* Handle no-shows and cancellations efficiently according to company guidelines.
* Process reservations across various channels, including email, phone, fax, and website.
* Proactively seek and act upon guest feedback to improve service standards.
* Conduct proactive sales calls to promote golf events and drive future business opportunities.
Event Coordination & Administration:
* Act as the primary point of contact for golf groups, ensuring all details are effectively communicated.
* Coordinate all aspects of group bookings, including preparing contracts, deposit schedules, and function sheets.
* Assist in setting up Golf Open Days and special events in collaboration with the Director of Golf.
* Work closely with the Events Team to ensure seamless coordination for overnight stays and large corporate bookings.
* Provide weekly reports to the Events Manager regarding inquiries, conversions, and lost bookings.
* Participate in internal hotel meetings to keep the Golf Department aligned with overall operations.
Operational Duties:
* Ensure administrative procedures do not take precedence over guest relations.
* Maintain security of all property and stock when closing the area.
* Ensure the cleanliness and hygiene of the department, including fixtures, fittings, and equipment.
* Forecast golf groups for the upcoming two weeks and communicate this to relevant teams.
* Provide coverage for golf shop duties and shifts as required during holidays or staff absences.
* Relay information between departments to ensure smooth event execution.
General Responsibilities:
* Adhere to company policies and procedures as outlined in the Employee Handbook.
* Maintain a high standard of personal appearance, always wearing the full and correct uniform.
* Participate in training sessions and staff development programs.
* Attend staff meetings and contribute to discussions aimed at improving service delivery.
* Be flexible and willing to take on additional responsibilities as requested by management.
Health & Safety Responsibilities:
* Comply with all safety regulations and policies in accordance with the Safety, Health, and Welfare at Work Act.
* Maintain a tidy and hazard-free work environment, reporting any safety concerns promptly.
* Ensure the responsible handling of all equipment to prevent damage or breakages.
* Participate in fire, safety, and emergency drills as required.
* Report all incidents, accidents, or hazards to management immediately.
* Be aware of first-aid personnel on-site and the location of emergency equipment.
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