Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Key Responsibilities:
* Serves as primary point of contact for all functions and processes within Facilities.
* Responsible for the onsite Facilities helpdesk inbox, ensuring all requests are actioned in a timely manner, appropriately and effectively to meet customer satisfaction and expectations.
* Responsible for completing monthly site building inspections, documenting and resolving any issues found and engaging appropriate vendors promptly.
* Primary liaison of site leadership, landlord's managing agent and stakeholders to align and deliver all priorities and expectations.
* Budget administrative duties to maintain the opex and capex budgets.
* Management of site PPM schedule, ensuring all tasks are undertaken within the agreed timescales and budget. Manage all reactive work requests, ensuring the appropriate, swift and cost effective resolution.
* Main point of contact and administrator for the Belfast serviced managed operation.
* Supervision of third-party contractors and suppliers undertaking FM work on site, ensuring all work is carried out in accordance with regulatory requirements and company standard operating procedures.
* Manage the Contractor Induction Programme, ensuring all Health & Safety documentation is approved prior to works commencing.
* Responsible for checking and approving vendor Method Statements and Risk Assessments (RAMS).
* Actively seek opportunities to improve Facilities service delivery, make cost efficiencies and stay up to date with the latest FM industry news.
* Maintain company compliance with Health & Safety regulations including employee H&S training.
* Investigate and maintain records of any on-site Accidents / Incident reports.
* Conduct site new starter H&S Induction tours covering Physical Security and Health & Safety.
* Any other tasks commensurate with the job role or as detailed by the senior management.
What Are We Looking For in This Role?
Minimum Qualifications
* High School Diploma or Equivalent.
* Typically Minimum 2 Years Relevant Experience of working within an office based Facilities Management role.
* Practical experience of working with outsourced soft service contractors in a service level agreement operational culture.
* General office/administrative experience.
Preferred Qualifications
* Typically minimum 2 years relevant experience of working in a customer service environment.
* Member of Facilities industry governing body (ie. IWFM).
What Are Our Desired Skills and Capabilities?
* Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
* Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
* Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
* Computer Skills - Microsoft Office and internal applications.
* Effective Communicator - Both orally and in writing, including minute taking and maintaining records.
* Organisational skills - Able to ensure optimum use of time and plan work to meet changing, conflicting and demanding pressures and timescales.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. #J-18808-Ljbffr