Job Description
Providing technical support to the Customer Support team, R&D Engineering Team, External Suppliers and Customers
Key Responsibilities
1. Investigate customer issues/queries that require a technical understanding of software, hardware and systems
2. Liaise between the R&D team and first line customer support on issues requiring deep technical knowledge
3. Provide training to first line customer support team on new features/functions
4. Fix bugs
5. Work with suppliers to address technical issues
Qualification:
6. Technican level - certificate or basic degree in Computer Science, Electronic and Software systems
7. Must be able to understand and code in multiple languages: Javascript, Java, C, Python, SQL, C#
8. Must have excellent diagnostic skills
9. Must have experience with Linux OS, MacOS and Windows operating systems
10. Must have very good communication skills and conflict management skills
11. Must be able to work on own initiative
12. Knowledge of embedded systems and Always-on Enterprise applications