Arrears
Support Unit (ASU) Relationship Manager About
Pepper Ireland: Pepper
Advantage Ireland has been instrumental in helping Irish individuals,
businesses and investors navigate their financial journey since 2012. We manage
over €20bn worth of assets and have a skilled team of more than 600 people
across Dublin and Shannon. We’re here to service loans and mortgages which
includes processing loan payments and when needed, working with customers to
resolve late payments or assist with financial difficulties. As part of the international Pepper Advantage Group, we combine local knowledge
with global expertise. With operations across the UK, Europe and Southeast
Asia, we employ over 3,500 people and have over €50bn in assets under
management.About this Role:The
purpose of the Arrears Support Unit Relationship Manager is to manage the
relationship with a portfolio of borrower’s accounts to identify borrowers in
difficulty, establish the reason for the borrower’s arrears and work with
borrowers to find a solution to their arrear’s situation. The Relationship
Manager Arrears Support Unit will also have business targets to achieve and
will ensure that their role is achieved in the context of controlled policies
and procedures while providing exceptional customer service and minimising
risk.Location: ShannonPermanent/Full timeKey
Responsibilities Financial targetsTo generate
revenue from a portfolio of accounts in line with monthly targetsCustomer serviceTo communicate
with customers in a clear and concise mannerTo
meet with Borrowers as requiredAdhere
to service plan including rotas and call targetsRecord
expressions of dissatisfaction and customer complaints on the relevant
customer complaints SystemRisk Management
through ComplianceTo conduct all
tasks in a manner compliant with all policies, procedures, and legislative
requirements.Ensure
all accounts are reviewed and managed in line with Company procedures.Ensure
all accounts are escalated as appropriate without unnecessary delay.Education &
QualificationsLeaving
Certificate or equivalent (Essential)Accredited
Product Adviser (Desirable)Qualified
Financial Adviser (Desirable)Technical
CompetenciesCollectionsIT
Knowledge – General UseLegal
& ComplianceInterpersonal &
Behavioural CompetenciesCommunication
skills – Interpersonal and WrittenCustomer
Service and Commercial AwarenessInfluencing/Persuasion
and Negotiation skillsJudgment
& Decision-MakingOrganisational
SkillsTeam
WorkingPepper is an equal
opportunities employerRole Profiles are subject to
change in line with business needs.For more information on this
role please email recruitment@peppergroup.ie