Job Title: Customer Service Advisor
We are seeking a talented and enthusiastic Customer Service Advisor to join our team in Covalen. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our clients.
About Us:
Covalen is a leading provider of Business Process Outsourcing (BPO) and Managed Services solutions. With over 25 years of experience in the industry, we have established ourselves as a trusted partner for businesses across various sectors, including banking, financial services, insurance, information technology, gaming, energy, and utilities.
We are currently supporting a financial client in their growth journey in the Irish market and are expanding our team to provide top-notch customer support.
Responsibilities:
* Manage inbound and outbound phone calls efficiently, gathering information from customers via these conversations.
* Respond to inquiries from customers through our virtual call centre, addressing their questions and concerns.
* Maintain accurate and up-to-date customer records in accordance with relevant regulations.
* Drive sales to meet targets by identifying, converting, or referring new opportunities that align with customer needs for both regulated and non-regulated products.
Requirements:
* A minimum of 9 months to 1 year of experience in a customer-facing role.
* Excellent communication (spoken & written English) and interpersonal skills.
* A willingness to learn and grow with our company.
Benefits:
* Career development opportunities.
* Financial support for education and qualifications.
* An extensive training program and access to our wellness initiative.
* Employee engagement initiatives and committees.
* An Employee Assistance Program (EAP).
* The Hive Medical Cash Plan.
* A PRSA and Bike-to-Work Scheme.
* Tax Saver Tickets.
* The opportunity to be part of a friendly, diverse, and dynamic team.
Location: Henry Street, Limerick - Full-time onsite position.
Contract: Permanent full-time contract with Covalen.
Operating Hours: Monday to Sunday, 9am-5:30pm.