Job Description
The successful candidate will be responsible for the following activities:
* Process driving licence applications within a defined timeframe and ensure that the highest standards of customer service are achieved, including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
* Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution.
* Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor.
* Ensure that all mandatory courses are completed in a timely manner as defined by your supervisor.
* Ensure a full understanding of SOP's and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
* Flexibility to travel to cover in NDLS Centres other than your base location.
Responsibilities
* Report serious discrepancies, security breaches or any breaches to data immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
* Commitment to working Saturdays as part of a fair roster rotation.
* Adequate behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company's policies and procedures.
Requirements
* Leaving Certificate and/or FETAC 5 skills certificate or greater.
* Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector.
* Strong customer service focus and experience.
* Fluency in both written and oral English – excellent documentation skills required.
* Excellent communication skills vital for this role.
* Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail.
* Ability to work under own initiative without regular supervision or as part of a team.
* Initiative and excellent problem-solving skills in a fast-paced environment.
About Us
SGS Ireland is seeking to recruit a part-time Verification Officer for Mullingar NDLS. This role would require the successful candidate to be responsible for processing driving licence applications, including customer registration, verification, authentication, and payment processing activities.
SGS Ireland is a leading inspection, verification, testing and certification company. We provide independent services worldwide that make a difference in people's lives across Testing, Inspection and Certification.