Senior IT Support Engineer (Contract 12 Months)
The Senior IT Support Engineer will play a crucial role in the global strategic development of the end-user technology environment, defining and implementing standards/policies, and managing key global services for end-user devices.
Key Responsibilities:
* Maintain key services at an operational excellence level as per agreed KPIs.
* Support device platform standards for Windows, Apple MAC, and Apple iOS using Intune/Azure AD (transitioning from SCCM/Active Directory), Jamf (vendor-managed), OneDrive for Business, and Windows 365.
* Provide vendor management for partners like Microsoft Premier Support and others.
* Provide escalation support for the Global Service Desk on end-user technology services.
* Prepare high-quality professional documentation. Deliver technical training, mentoring, and coaching for Service Desk and Global IT Operations.
* Deploy innovative solutions and improve existing ones. Define new standards and integrate new businesses into the organisation's standards.
* Support the transition to Intune (Azure AD Joined) with Windows Autopilot by improving governance, reporting, and related processes.
Qualifications:
1. Bachelor degree in Computer Science or a related field is preferred.
2. Essential Skills:
* 5 or more years of experience required
* Device management using Intune and Azure AD (patch management, software distribution, OS deployment, compliance, configuration, reporting).
* Scripting skills, particularly with PowerShell.
* Strong troubleshooting skills for Windows client platforms in enterprise environments.
3. Desirable Skills:
* Basic knowledge of Active Directory Group Policies and SCCM.
* Ability to work independently and in team settings.
* Excellent problem-solving, documentation, and communication skills.
* Familiarity with ITIL-compliant environments.
4. Competencies:
* Enthusiasm and drive to deliver results.
* Strong collaboration and motivational skills.
* Adaptability to fast-paced, innovative environments focused on continuous improvement.
This is a 12-month fixed-term contract role with hybrid working options available.
Estimated Salary: $120,000 - $180,000 per annum, depending on experience and qualifications.