Job Description - Reservations Supervisor (HOT0BGJP)
Job Number:HOT0BGJP
Work LocationsConrad Dublin Earlsfort Terrace Dublin 2
WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND'S #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division.
We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'.
We are one of the best 5* luxury hotels in the country.
"Conrad is Empowering and Bold" Working for Hilton means you are joining an international company with more than 6200 hotels across the globe with countless benefits & career development opportunities such as:
Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world.
Plus up to 70 nights of discounts for your Family and Friends.Team Member Gym - a dedicated team member gym with free access 7 days a week.Benefit - Discounted rates for Conrad Team members across a wide range of retailers.Development - Hilton has numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor.Holidays - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days.Maternity & Paternity - Paid leave for those that qualify.The Job Role As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.
The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Assist in the day-to-day operations of the Reservations Department.Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates.Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue.Produce quotations and written confirmation to all clients.Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction.Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork.Assist in the recruiting, managing, training and developing of the Reservation team.The ideal candidate should have: Good organisational and administration skills.Positive attitude and good communication skills.Commitment to delivering a high level of customer service.Confident telephone manner.High level of IT skills.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems.Previous experience in the Reservations/Sales function within the hotel/leisure sector.Relevant degree or other qualification in a business discipline.
#J-18808-Ljbffr