Job Summary
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We are seeking a Workforce Planner to join our team at Main. The successful candidate will be responsible for scheduling appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimization of consultants' availability.
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Main Duties
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* Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimization of consultants' availability.
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* Monitoring Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority.
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* Proactively contacting clients to check service provision and offer review appointments.
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* Management of client job lists.
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* Understanding all client databases and systems to adequately service clients.
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* Managing own workload working from the job list.
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* Liaising with clients via written correspondence, telephone, and video calls.
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* Identifying and pro-actively contacting clients to promote the benefits of our products and service and encourage implementation and usage.
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* Carrying out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding.
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* Ensuring all onboarding processes and procedures are adhered to.
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Requirements
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To be successful in this role, you will need to demonstrate:
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* Demonstrative customer service skills with a particular focus on rapport building and relationship management.
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* Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.
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* Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.
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* The ability to prioritise effectively, have high attention to detail and impeccable time management skills.
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* Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service.
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* The ability to build and cultivate good working relationships with internal departments across various jurisdictions.
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* A working knowledge of Microsoft Office Suite.
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* Experience working in a fast-paced, target driven environment would be highly advantageous.
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Benefits
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We offer an excellent package including:
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* Excellent learning and development opportunities.
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* Social events.
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* Pension Scheme.
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* Life assurance.
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* Birthday day off.
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* Private Health Care.
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About Us
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Main is a leading HR service provider based in Dublin.