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Customer Relationship Manager, ESB TelecomsVacancy Number: 26195
New Business / Sales
Job Type: Full-time
ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.
Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.
With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives.
This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives.
ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.
Position Description The Customer Relationship Manager is an integral commercial position within ESB Telecoms and is the primary customer facing position.
Effectively, the Customer Relationship Manager is the driving force in growing our customer base by acting as the Voice of the customer and growing new and existing targeted/Major accounts.
Travel to customer sites throughout Ireland will be a part of this role.
Key Responsibilities Regular planned customer meetings – for example - New Business Workshops & Service Review meetings.Pipeline development & management.Solution based sales.Development and implementation of Customer Account Plans and engagement strategy.Negotiation of new contracts & internal approval process.Bad/Aged Debt management.Project Delivery oversight & Experience.Ensuring all aspects of governance is maintained in line with ESB Telecoms processes.Experience and Qualifications Candidate must have previously sold, managed or delivered either Towers or Data/Fibre products.Candidate must understand how to position ESB Telecoms Ltd. as the provider of choice in the market for telecommunications infrastructure and managed bandwidth services.Candidate must understand how to develop and deliver strategies to win business in a highly competitive environment.Candidate must be comfortable in presenting to customer groups.Candidate must have 3+ years relevant experience.Candidate must have basic knowledge in business case drafting and development.Delivering on the strategic goals of ESB Telecoms.Telecoms Sales Experience necessary (Infrastructure and/or managed services preferably).Either 3rd Level qualification or equivalent work experience is essential.Excellent commercial, communication, and negotiation skills.Ability to work to tight deadlines and achieve challenging targets.High standard of computer skills required.Be capable of developing solution-based conversations with customers and partners.Be capable of working as part of a flexible team.Significant experience in customer-facing situations.Location This position will be based in Dublin.
ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working.
The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week.
All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.
Reporting To Sales and Marketing Manager
Why Work with Us? Opportunity to lead Ireland's transition to net zero carbon future.Progressive, hybrid working model.Career development through mentoring and training.Corporate Social Responsibility Opportunities.Sports and Social Clubs.Networking opportunities.Credit Union.Generous Pension.Access to staff well-being programmes.Generous parental leave entitlements.Strong values-based and inclusive culture.Strong commitment to diversity, equity and inclusion.Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted.Closing Date 22nd January 2025
Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, ****** If you have any queries in relation to this job, please contact ****** Your application will be held in reserve for 6 months should you be suitable for the role.
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