Benefits:
* 401(k)
* 401(k) matching
* Bonus based on performance
* Competitive salary
* Employee discounts
* Opportunity for advancement
* Paid time off
* Profit sharing
Summary: Responsible for the overall success and operations of Capriottis Restaurant location. Exceptional customer service is a major component of this position.
Duties and Responsibilities:
General/Compliance:
* Responsible for ensuring staff compliance with government regulations, company policies, and Capriottis procedures.
* Completes University of CAPRIOTTIS courses as directed.
* May be required to cover the shifts of other managers and employees and respond to emergency calls when not scheduled to work.
Customer Service:
* Ensures that customers are greeted in a cheerful and helpful manner.
* Informs and educates staff regarding survey results and secret shopper program.
* Resolves any customer complaints or service issues not resolved by the supervisors.
* Responds to negative surveys and corporate complaints.
Inventory:
* Submits orders for additional inventory/stocks, including beverages.
* Ensures that physical counts of the inventory are recorded and reconciled on a weekly basis.
* Conducts inventory audits to verify inventory levels and inspects freezer and other food storage areas to ensure proper food rotation.
Cash Handling:
* Responsible for following and ensuring compliance with the company’s cash handling policies.
* Prepares bank deposits, bank bags, and change orders.
* Picks up change orders and drops off bank deposits.
Reporting and Business Records:
* Maintains business records as outlined in the CAPRIOTTIS Operations Manual.
* Ensures that temperature (morning and evening), waste logs, and daily cleaning lists are properly completed.
* Records and ensures that employee and complimentary meals are logged in the POS system.
* Reviews daily logs and investigates any discrepancies, making corrections as needed.
* Submits Weekly Inventory Sales Reports and prepares sales reconciliation reports.
* Generates reports for the corporate office as needed and analyzes reports to identify inventory issues, sales trends, staffing needs, and other business trends.
Maintenance:
* Ensures that cleaning task lists and maintenance procedures are completed as outlined in the CAPRIOTTIS Operations Manual.
* Inspects equipment regularly and ensures that equipment maintenance schedules are followed.
Payroll and Human Resources Management:
* Reviews and approves staff work schedules prepared by the assistant manager.
* Ensures that sales history data is properly utilized and payroll budgets are maintained.
* Conducts staff meetings and safety trainings as required.
* Ensures that pre-shift meetings are conducted to inform staff of store goals and other pertinent information.
* Communicates consistently with managers and supervisors regarding store operations.
* Makes hiring decisions and oversees performance review and incentive programs.
Marketing:
* Implements local and national marketing initiatives.
* Plans special events and promotions.
* Maintains a safe and sanitary environment in all areas.
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