Job Title: Manager
Rathgael Road, Bangor Outlet Manager £27,600
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Purpose
To provide the best possible service to customers, thereby maximizing sales and profit.
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Responsibilities
1. Customer Relations / Selling Skills:
* Promotes a professional and quality level of customer service to existing and new customers;
* Assesses and satisfies customers needs and queries/problems;
* Identifies and maximizes selling opportunities;
* Ensures staff give the required level of customer service;
* Actively achieves Company KPIs.
2. Commercial and Business Acumen:
* Proactively seeks opportunities for increased business;
* Awareness of competition;
* Supports new directions and initiatives;
* Creative presentation ability of company products.
3. Leadership / Taking Responsibility:
* Accountable for the day-to-day running of the store and management of staff;
* Ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration;
* Leads by example;
* Uses authority when necessary.
4. Legislation:
* Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards).
5. Organisation and Planning:
* Plans and introduces contingencies as required.
6. Maximises Resources:
* Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs.
7. Quality Emphasis:
* Committed to setting and maintaining high store and personal standards, with excellent merchandising skills.
8. Motivating Others:
* Encourages team effort, builds cohesion and maintains motivation.
9. Staff Training and Development:
* Understands and delivers training and development needs of team members;
* Gains willing cooperation;
* Gives regular feedback to team;
* Appraises performance;
* Encourages open communication and is constructive when confronting individuals.
10. Effective Administration:
* Accurately adheres to company administration systems regarding cash, stock, payroll and marketing;
* Affects systematic and organized approach;
* Checks standards of accuracy;
* Folows written and verbal instructions to company standards and accountable for all communication within the store.
11. Problem Solving:
* Anticipates and identifies problems;
* Uses analytical and investigative skills in problem solving and proposes solutions/evaluates alternatives;
* Takes action to resolve problems in accordance with company needs.
12. Qualifications:
* Essential:
o Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above);
o OR 1 year previous supervisory or management experience in a retail or customer focused environment;
o Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits.
* Desirable:
o WSET Level 2 Award in Wines and Spirits;
o NVQ Level 3 or equivalent qualification that relates to the retail industry.
13. Skills and Experience:
* Essential:
o Minimum of 1 year experience in a customer focused environment;
o Excellent standard of dress and appearance;
o Communication skills - A proven ability to communicate effectively and professionally at all levels, both internally and externally;
o Appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal, and listening skills;
o Customer focused - maintains a professional level of customer service at all times;
o Identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service;
o Personal drive and a pleasant, positive, and enthusiastic, 'can-do' attitude, demonstrating an appropriate level of motivation;
o A good team player with the ability to lead and work in a team environment;
o A valid driving license plus access to a car.
* Desirable:
o 1 year previous supervisory or management experience in a retail or customer focused environment;
o Interest and/or knowledge of wine.
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Main Points of Contact Customers Sales Advisors/Regional Sales Developer/Regional Sales Manager/General Manager Marketing/Payroll/Stock/Cash Departments Distribution/Maintenance Personnel Other Relevant Information Must be age 18 or over Flexible approach to the needs of the business essential - must be able to work:
14. A full shift on a Friday and Saturday, one of which must be to close of business;
15. A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business;
16. You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance;
17. Full, valid driving licence desirable #NIJobs