**Role:** Customer Service Advisor (Part-time)
At {company}, we are seeking a skilled and enthusiastic Customer Service Advisor to join our team on a part-time basis.
We are located at Henry Street, Limerick, where you will be working in a fully onsite environment.
The successful candidate will work with us on a permanent part-time contract, with working hours that include weekdays from 11am to 3pm or Saturdays and Sundays from 9am to 5:30pm.
In the first 9 to 11 weeks, you will undergo full-time training from Monday to Friday, 9am to 5:15pm.
As a Customer Service Advisor, you will play a crucial role in promoting our Company Values - Be Brave, Be Wise, Be Proud, and Exceed.
You will be part of a talented team supporting a financial client in their growth in the Irish market.
Our mission is to provide exceptional support to our customers, and we are growing our team to deliver this mission in Financial Customer Support.
To succeed in this role, you will need to be able to multitask, think on your feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, analyze information, and act accordingly.
You will also need to perform under pressure and maintain a high level of professionalism in all interactions with customers and colleagues.
Responsibilities:
* Manage inbound and outbound phone calls efficiently and timely, collating information from customers via these telephone calls.
* Receive inbound calls from customers through a virtual call centre, answering various questions.
* Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations.
* Drive sales to achieve targets.
* Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.
Requirements:
* Minimum 9 months experience in a customer-facing role.
* Excellent communication (spoken & written English) and interpersonal skills.
* Eager to learn and grow with {company}.
* Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.
Interview Process:
* 1 Virtual interview with the Customer Operations team.
* Online Tech and English language assessment through Qualtrics.
Benefits:
* Career Development.
* Extensive training and access to Wellness Programme.
* Employee Engagement Initiatives & Committees.
* Employee Assistance Program (EAP).
* Hive Medical Cash Plan.
* PRSA and Bike-to-Work Scheme.
* Tax Saver Tickets.
* Be part of a great, friendly, and diverse team.