GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
STOCKROOM
* To check, price and prepare goods for distribution and ensure that any discrepancies are reported to the manager.
* To exercise care in handling merchandise.
* To maintain stockrooms/dispatch area in an orderly, disciplined and commercial fashion and to keep neat and tidy at all times.
* To be aware of all store promotional activities, including window displays/advertising etc.
* To merchandise products in keeping with Brown Thomas standards.
* To maintain department layout in a customer friendly way having regard for safety issues.
* To honour all time commitments for the delivery of goods/post.
* To be aware and observe all Company policies and procedures (see Company handbook).
* To follow correct procedures for Dispatch room operation, documentation for all types of goods received, special orders and customer correspondence.
* To order and collect House Stationery.
* Maintain records of merchandise returned to suppliers and to answer any queries raised in this regard.
* Must be proficient in the basics of Excel.
* Interest or a background in logistics or warehouse experience.
CUSTOMER SERVICE
* To offer the customer the highest level of customer service in keeping with Brown Thomas standards.
* To offer friendly approach to customers both internal and external and a courteous manner in all areas of the store and on the telephone.
* To have a working knowledge of the store e.g. layout, facilities, merchandise and any department moves.
SYSTEMS
* To be aware and observe all Company policies and procedures (see Company handbook).
* To follow correct procedures for stockroom operation, documentation for all types of goods received, special orders and customer correspondence.
* To assist in the preparation and arrangement of stock for stocktaking purposes.
SECURITY & HEALTH & SAFETY
* To comply with all store security procedures.
* To follow correct stockroom procedures and take the necessary steps to deal with discrepancies.
* It is your responsibility to protect company assets, fixtures and fittings and to be security conscious at all times.
* To have a working knowledge of the ‘Safety Statement.”
* Report discreetly to Management/Security any safety hazards or suspicious behaviour.
* To operate equipment, in accordance with formal training guidelines.
* To ensure all equipment is maintained and in proper working order.
* To ensure protective clothing and footwear are worn at all times while in the stockroom.
GENERAL
* To assist with any other duties as required by your Manager i.e. to assist in completion of House Stationery requisitions and to dispose of stockroom rubbish in accordance with waste management plan.
* To establish and maintain a good working relationship with your colleagues.
* You may also be requested to carry out general stockroom duties as required by the Stockroom Manager/Store Management.
KNOW WHAT'S IN IT FOR YOU
We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.
As a Brown Thomas Arnotts team member, you will benefit from:
* Competitive Salary
* Contributory Pension Scheme
* Competitive annual leave entitlement
* Team Member discount across the world’s most iconic brands
* Recognition Days for Volunteering & Wellbeing
* Wellbeing Initiatives
* Extensive Learning & Development Offerings
* Leading Talent Programmes
* Additional Benefits
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and/or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation.
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