Location: Dublin
Position: Reservations Team Leader
Full time permanent Staycity is looking for a Group Reservations - Team Leader to join their Reservations Team, in the Dublin Head Office, on a full-time permanent basis.
This is an opportunity to join the reservations team of the leading Aparthotel provider in Europe.
Staycity provides a fun, fast-paced & committed team-orientated culture with a strong emphasis on collaboration and employee welfare.
You will be dealing with customers both internally and externally, so our ideal candidate would be someone with a strong customer focus.
Staycity offers a competitive package, as well as the opportunity for growth and advancement.
Benefits: We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured we celebrate that too:
Paid Maternity, Surrogacy, Adoptive & Paternity leaveGenerous holiday allowanceMatched pension contributionsAnnual Bonus, based on your contribution and impactDiscounted rates for overnight stays for you, and your family and friendsRefer and earn scheme if you successfully refer a friend to work with usTaxSaver commuter scheme (only applicable in Ireland)Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)Education Support to help you foster new skills, build confidence and flourishVolunteer days: 2 paid volunteer days per year to support causes in your local communityEAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)Long service rewardsWhat you can do for us: Implementing and managing the group process from the contract signed to handover to operations.Coaching and developing a team of 12 direct reports that will grow as Staycity grows - previous people management experience is essential.The role requires clear, professional, and pleasant communication interactions with wider head office and operations teams.Quality customer service is crucial to the role and guest experience is an absolute priority.
As Groups Reservation Team Lead, you will ensure a smooth transition for guests/clients from reservation to arrival whilst understanding the business needs.Required Skills and Experience: Proven Experience as Team Leader/Manager with multiple direct reportsKnowledge of Opera group functionalityFluent in English, written and spoken.
A second European language would be an advantage but not necessaryExcellent time management and organisational skills with the ability to prioritise workload appropriatelyLeadership skills, and experience in coaching to improve performance are required as it is a key part of developing our team membersExperience in Group Management/Reservations experience (hospitality or hotel experience is helpful but not a requirement)If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you!
Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team.
So, join us in this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential.
Let's make the world a little brighter, one guest at a time.
Start your Staycity Group journey today!
Take the leap and click "apply" now!
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