About The Role
The ideal candidate will be responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations, and will report directly to the Front Office Manager.
Key Responsibilities:
* Provide excellent service, build strong relationships, anticipate and exceed the guests expectations
* Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required
* Take ownership of guests issues and take action to resolve them immediately
About You
This is a full-time role requiring a good command of English in both verbal and written communication. You should have a natural ability to sell the hotel experience, be confident with a pleasant disposition and well-groomed. Ability to work under pressure in a fast-paced environment.
Working on rotating shifts, including weekends. Experience in revenue management systems desirable.
About The Company
Windward Management Limited has built a reputation for excellence in hotel management since its inception in 2007. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management.
The team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people.