Customer Service and Sales Professional
We are seeking an experienced customer service and sales professional to join our team.
1. Build strong relationships with existing and new customers, understanding their needs and providing tailored solutions.
2. Receive, process, and manage customer orders in a timely and efficient manner.
3. Provide expert advice and support to customers on various issues, including deliveries, order queries, inventory, and product information.
4. Collaborate with the quality department to resolve customer claims efficiently.
5. Monitor and oversee transport timelines, working closely with the logistics department to ensure seamless operations.
6. Liaise with onsite departments, including technical, R&D, and colour laboratory, to provide customers with accurate product information.
7. SUPPORT THE EXTERNAL SALES TEAM BY MONITORING EXISTING CUSTOMERS AND DEVELOPING NEW OPPORTUNITIES.
8. Maintain accurate and up-to-date reports relevant to the department.
9. Perform general administration duties as required.
Essential Criteria:
10. Fluency in Polish language is preferable, and any additional Eastern European language would be beneficial but not necessary.
11. Excellent standard of spoken and written English.
12. Attention to detail and accuracy are essential.
13. The ideal candidate will have a qualification in Business or a related field, along with 2-3 years' experience in a customer service/telesales environment, including supervisory experience.
14. Experience within the manufacturing industry would be advantageous.
15. Strong customer focus and excellent communication skills (written and verbal).
16. Proficient in MS Office applications, particularly Excel.
17. Knowledge of ERP systems is an advantage, but full training will be provided.
18. Manufacturing/Technical knowledge preferred but not critical.
Terms & Conditions:
19. Working week: Monday to Friday, 8:30am to 5:00pm, with one hour for lunch.
20. Salary: Negotiable based on experience.
21. Permanent Full-time Position.
Company Benefits:
* Subsidised canteen.
* Employee Assistance Programme.
* Pension.
* On-site parking.