About the company
Playrix is one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.
Team, about the role
Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.
By joining us, you'll have the opportunity to assist and support the players of such hit game as Fishdom, enjoyed by millions of people worldwide.
Tasks
* Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
* Engaging with a global player base, offering technical advice and assistance
* Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
* Using your research skills to come up with solutions and enhance our support services
Requirements
* Excellent communication skills in English, both verbal and written
* A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
* Experience playing mobile games is preferred
Work Format
Remote or from one of the company’s offices
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