Technology Service/Incident Manager
We are partnering with a leading global financial organisation in the technology space to find an experienced Technology Service/Incident Manager.
Key Responsibilities
* Manage and resolve P1/P2 incidents, ensuring DORA-compliant reporting and communications.
* Assess incidents against DORA thresholds and notify key internal stakeholders promptly.
* Prepare regulatory notifications and submit within 24 hours for qualifying incidents.
* Analyse recurring incidents and implement solutions to address root causes.
Requirements
* Education: Undergraduate Degree or Technical Certification required; Graduate Degree preferred.
* Experience: 3+ years in an Incident Management or Coordinator role, with exposure to IT service management frameworks.
Preferred Skills
* Strong understanding of IT infrastructure and application platforms.
* Proficiency in creating infographics, presentations, and documentation.
* Familiarity with tools like Jira, Confluence, and incident management systems.
Benefits
* Hybrid Working Model: Flexible arrangement with only 1 day per week required on-site in Dublin 2.
* Holidays: 25 days annual leave + public holidays, with the option to buy/sell up to 5 additional days.
* Pension: 8% cash pension allowance added to your salary.
* Health & Insurance:
o Comprehensive Private Medical Insurance (cover for dependents available at a reduced cost).
o Life Assurance at 4x base salary.
o Permanent Health Insurance.
* Additional Perks: Employee Assistance Programme, travel support schemes, and professional development opportunities.