Cloud Support Engineer - Amazon Web Services
About the Role
We are seeking a skilled Cloud Support Engineer to join our team at Amazon Web Services. As a Cloud Support Engineer, you will be at the forefront of cloud computing technology, assisting a global list of companies and developers.
You will work closely with customers to understand their application architectures and integration approaches, providing them with the tools and tactics they need to get the most out of their AWS products and services.
This is a customer-facing role that requires strong technical skills, excellent communication skills, and a passion for cloud computing.
Key Responsibilities
* Learn and use ground-breaking technologies
* Apply advanced troubleshooting techniques to provide unique solutions to customer issues
* Interact with leading engineers around the world
* Partner with AWS teams to reproduce and resolve customer issues
* Leverage your experience to provide feedback on how to improve our services
* Drive customer communication during critical events
* Improve support-related processes and customer technical support experience
* Create tutorials, how-to videos, and other technical articles for the developer community
A Day in the Life
A typical day as a Cloud Support Engineer involves solving customer cases through various contact channels, applying advanced troubleshooting techniques, and driving customer interactions.
You will work thoughtfully with customers to dive deep into the root cause of an issue, using your extensive knowledge of cloud computing technologies.
BASIC QUALIFICATIONS
* 2-4 years of relevant experience
* Experience with System Administration (Linux and/or Microsoft Windows Server) and associated technologies
* Experience in Networking technologies and tools
* Experience with programming/scripting languages (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, PHP)
About Amazon
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills, and we value your passion to discover, invent, simplify, and build.