About the Role
We are seeking a Transfer Agency Client Service Manager for our client, a leading financial services company based in Limerick. This role involves managing multiple relationships and ensuring all aspects of service align with contractual agreements.
The position provides exposure to a broad range of shareholder services, including transaction processing, investor reporting, and regulatory compliance. The role is a 9-month contract opportunity with some possibility of other roles coming up at the end of the contract.
Key Responsibilities
* Oversee day-to-day operations of transfer agency services to ensure high-quality service delivery.
* Collaborate with operational teams to meet deadlines and service-level agreements.
* Serve as primary point of contact for clients, addressing queries and resolving issues efficiently.
* Participate in client meetings, audits, and due diligence visits.
* Monitor and review performance metrics to ensure compliance with internal and external standards.
* Support development and implementation of new service offerings.
* Provide insights on regulatory changes and operational improvements.
* Manage and escalate operational challenges by working closely with internal stakeholders.
* Lead projects related to client onboarding and service enhancements.
* Promote a culture of service excellence and continuous improvement.
Requirements
* Proven experience in a client-focused role within financial services, fund administration, or banking.
* Operational experience in transfer agency or related functions is desirable.
* Strong relationship management skills with a focus on client satisfaction.
* Ability to work under pressure and meet challenging deadlines.
* Excellent problem-solving and analytical skills.
* Strong verbal and written communication skills.
* Ability to work independently and as part of a collaborative team.
* Experience with regulatory requirements and compliance frameworks is an advantage.
Working with Us
We value your trust and respect your confidentiality. All CVs are kept confidential and will not be submitted to any clients without your knowledge and permission.