Import Coordinator
Cork, Ireland. Full-time, Permanent role, Monday to Friday.
We are seeking an experienced Import Freight Coordinator to join our team. Reporting directly to the Branch Manager, this crucial role is essential for ensuring seamless and efficient import operations while delivering exceptional customer service.
Key Responsibilities:
* Coordinate daily UK import operations, processing shipments efficiently and meeting required transit times.
* Record and update shipments accurately in the freight management system, obtaining all necessary customs documentation.
* Liaise with transport providers to organize collections and deliveries, meeting customer requirements.
* Build strong relationships with key clients, understanding their business needs and providing tailored shipping solutions.
* Identify potential operational challenges and report concerns to management proactively.
* Handle billing and invoicing processes, ensuring accuracy and timely completion of files.
* Assist in managing insurance claims and accounting queries as directed by management.
* Monitor incoming correspondence, prioritizing urgent issues and delegating tasks where necessary.
* Support month-end reporting and compliance procedures as required.
* Maintain a professional and high-quality service, adhering to company policies, procedures, and standards.
Requirements:
* Prior experience in import freight operations is advantageous.
* Ability to work under pressure and meet deadlines effectively.
* Proficiency in freight management systems and general IT skills.
* A proactive approach with excellent problem-solving abilities.
* Strong customer service and communication skills for maintaining positive relationships with clients and suppliers.
* Team-oriented mindset with good organizational and leadership abilities.
* Adaptability to company procedures and contribution to continuous improvement initiatives.