IT Support Engineer
Prevos Solutions is a dynamic and growing Managed IT Service provider based in Galway. We are currently seeking an IT Support Engineer that wants to forge an IT career with no upper limit. This position is an opportunity for someone to grow and develop their IT skills in an environment that values and rewards continuous learning.
JOB DESCRIPTION
Reporting to the Service Delivery Manager, the IT Support Engineer will resolve a variety of complex IT challenges, primarily by responding to support requests including: Office 365 administration, password resets, security administration, and hardware/printer troubleshooting and repair.
In addition to this, duties include server setup/maintenance; network maintenance; Disaster Recovery implementation and management; and cloud server management including Microsoft Azure.
1. Responding to and resolving service requests via support desk requests in a timely manner, and triaging such requests based on level of urgency.
2. Setting up and maintaining user accounts in Active Directory, Office 365, and Antivirus/encryption environments.
3. Adhering to and maintaining established internal procedures.
4. Configuring new server builds, migrating data, setting up Active Directory.
5. Server and Active Directory Maintenance.
6. Implementing Disaster Recovery solutions: file/folder and Image backup, testing same, and reacting rapidly to situations where backup data needs to be restored for customers.
7. Guiding more junior members of the service delivery team.
8. Managing the process of pushing out updates to critical client network infrastructure.
9. Role requires presence in Galway office; however, some remote work is possible depending on circumstances.
REQUIREMENTS
1. Minimum 2 years experience in an IT support role.
2. Ability to respond to high-pressure situations with ease.
3. Excellent communication and customer service skills.
4. Full driver's license – No points, manual car.
PREFERRED
1. Fundamentals of Microsoft 365 Administrator.
2. Fluency in one or more of the following networking technologies: Active Directory/Domain Control, TCP/IP, CCNA, Firewalls.
3. Degree in an IT related subject.
4. Microsoft Certification.
5. Cisco Certification.
6. Familiarity with cybersecurity software administration and related technologies.
Apply by email by clicking Apply below.
Benefits:
Canteen, free parking, close to public transport. Some remote working possible upon agreement.
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