About NSUS Limited
NSUS Limited is the parent company of GGPoker, the world's largest online poker room, which has revolutionized the online poker industry. As an exclusive partner of the World Series of Poker, the most renowned poker brand, GGPoker is home to seven-time WSOP bracelet winner Daniel Negreanu.
The Company Culture
Our passionate and experienced team of over 400 employees operates from our headquarters in Canada, with global offices in Europe and Asia. We are continuously seeking talented, ambitious individuals to join our success story and help us maintain our position as industry leaders.
The Role
We are looking for ambitious English-speaking Customer Relations Executives to join our Dublin-based team. Reporting directly to the Customer Service Manager, you will be an integral part of our Customer Service team, delivering top-tier service to GGPoker customers.
Key Responsibilities
* Respond to customer queries via email, live chat, and social media.
* Build and maintain a comprehensive Customer Support & Fraud knowledge base.
* Adhere to operational and regulatory processes, including Know Your Customer (KYC), GDPR, and account security best practices.
* Assess deposits and withdrawals, focusing on risk and fraud detection, including verification, due diligence, payment patterns, activity history, and communication.
* Collaborate with the Money Laundering Reporting Officer (MLRO) and submit internal Suspicious Transactions Reports (STR) when necessary.
* Perform ad hoc operational duties as required.
Essential Requirements
* Excellent English communication skills.
* Minimum of one year's experience in a similar role within the online gaming sector.
* Knowledge of customer support best practices.
* Proven team player with a positive attitude.
* Proficiency in modern productivity platforms (Microsoft Office, Google Suite, etc.).
* Ability to manage multiple projects simultaneously.
Desirable Skills
* Possession of a third-level degree.
* Passion for online gaming, including poker and sports betting, or a willingness to learn.
* Strong customer service mindset.
* Enthusiastic and friendly team player.
What We Offer
* A competitive salary (€28k-€32k DOE).