SK biotek Ireland, a global Contract Development and Manufacturing organisation (CDMO), is seeking to recruit an ICT Infrastructure Specialist. The successful candidate will manage the day-to-day activities to support and monitor the operation of the Site Information and Communication systems infrastructure.
The role involves working closely with IT colleagues and 3rd Party IT Support Vendors to provide operational and project support for all IT infrastructure on the Swords site.
Key Responsibilities:
* Ensure any changes to IT systems are implemented in compliance with site Change Control Procedures and Security Standards.
* Manage the lifecycle of Site IT Infrastructure, ensuring infrastructure remains reliable and fit for purpose in supporting site operations.
* Act as site point of contact for initial troubleshooting of issues with the remote Support teams of our 3rd Party Service Partners for Server Hosting, Network, and Print Services.
* Manage site IT cabling, patching, and wall port infrastructure (Fibre, LAN).
* Monitor and support site communications systems, triage issues and liaise with Support Vendors as necessary to resolve Avaya SIP Telephone System and associated handsets, Lone Worker/Man Down System, mobile phone handsets, and A/V equipment in Conference Rooms.
* Monitor System Backups and adhere to GAMP Guidelines, cGMP, 21 CFR Part 11, internal and external audit requirements, and SK company policies relating to Computer System Validation, Data Integrity, and IT Security.
The successful candidate will have a degree level qualification in a relevant IT, engineering or similar technical discipline and have a minimum of 3 years experience of IT system support. Experience of working in a GMP regulated environment is desirable.
A good working knowledge of TCP/IP Networking, Server Virtualisation, and communication systems is expected. The ideal candidate will be able to demonstrate good problem-solving techniques regarding fault finding and troubleshooting system-related issues and must have strong communication skills.
Experience in managing IT systems in a highly automated 24/7 Manufacturing facility is essential.