General and Accounts Administrator Accounts & General Admin Reporting To: CEO Location:Dublin or as advised Introduction An independent provider of Home Care, Alpine Healthcare was established in 2022, Home Support Service to enable Older Persons & Person with Disability adults to live meaningful lives in their communities, through the provision of community-based, person-centered services. Our mission is to maximise the abilities and promote Service Users in all areas of their lives by providing quality, person-centered services. This is an exciting time to join the team at Alpine Healthcare as we are recruiting an Accounts and Office Administration staff for the Home Care service. The role of the staff is to support Management for general, human resource & accounts records Management. Qualifications / Experience Experience in use of the Bright Pay Accounting System Payroll System Good knowledge of Word, Excel and Outlook Fluent in English: Reading, writing, speaking, and understanding. Excellent communication skills. Knowledge Understanding of: Equal Opportunities, Health and Safety, the needs of Adults with Learning Disabilities, Current Legislation relating to Adults with Learning Disabilities, Person Centred Planning Skills/Qualities Flexible, Positive Disposition, Creative and Dynamic Duties: Accounts & General administration staff will provide support the Management Team, Maintenance of Accounts resources, Accounts Administration, Service User, and staff-related documentation. He/she will ensure that they maintain good Team working relationships. The Accounts Administrator will ensure to support the team in line with Alpine Healthcares mission, vision, and values. Accounts Administration will work in collaboration with colleagues of all grades to foster a high standard of service and care. Duties will include: Payroll Management, Annual leave tracking, Accounts Receivable, Accounts Payable, Bank Reconciliation, Bookkeeping, Accepting PAYE returns, submitting VAT returns, resolving any queries Revenue has, supplier invoicing and delivery dockets matching, posting purchase invoices, Monthly close-off and reconciliation of Creditors and debtors, including statement run. Full month-end reconciliation of Creditor's Accounts, Reconciling and maintaining Balance Sheet Accounts, and ad hoc duties as required. General Responsibilities: Ensure to adhere to the policies and procedures of Alpine Healthcare. Maintain appropriate records as per advice from the reporting Manager. Answering calls in a friendly, professional, and knowledgeable manner. Maintaining professional relationships with Service Users and with the staff. Be involved in Staff Induction where required. Assisting the Manager in coordinating the process of Account. Daily follow-up of enquiries and managing and sharing the Client's enquiry logs with the reporting Manager. Supporting new referrals and carrying out any other related Accounts administrative tasks. Record complaints and be empathetic towards the Service Users/families while logging the complaint. Supporting, consultants, maintaining the operations of the organisation at the agreed standard, complying with policies and regulations. To be involved in Marketing of the organisation and create awareness about Alpine Healthcare Services. To provide accounts related administrative work as per the advice/guidance of CEO. To behave in a manner that always reflects positively on the company. To work closely with other members of the team for the ultimate benefit of the people living in the home. Willing to learn operation of software to manage Accounts, staff and service user records. An open approach to problem solving and a willingness to think outside the box is encouraged. Planning and organisational and multi-tasking skills Negotiating skills and has empathy towards Service users and staff. Ability to cope with pressure, be efficient and energetic. Ability to cope with change and working within a busy environment. Willing to take part in other projects. Able to self-manage and ask for help when needed. Commitment to a High Professional Standard. Must enjoy working in a small diverse business and team-oriented environment. Ability to prioritise tasks and Time management. Ability to work independently and meet deadlines. Administration: You will be required to work flexibly to meet the needs of the service and be available. Ensure work is recorded accurately and appropriately in compliance with the company requirements and that records made, and personal information used are in compliance with the Data Protection Act and the standards of information governance. NB This job description is not exhaustive and there may be times you will be required to undertake other duties in order to meet the needs of the people living in the home or the service. Other Duties: Work in a way that meets the statutory requirements of employees under health and safety at work. Adhere to the staff handbook. At all times work within current legislation. Ensure to be involved actively in the supervision and appraisal of staff. Provide information on payroll for staff. Benefits: 1. Education Assistance 2. Employee Referral Scheme 3. Continuous Professional development 4. Flexible working initiatives where appropriate 5. Long Service Awards 6. Comprehensive induction and training programme 7. Career Development Opportunities 8. Bike to Work Scheme 9. Employee of the Month