Job Description
We are partnering with a leading global financial organisation in the technology space to find an experienced Technology Service/Incident Manager. This role involves working at the forefront of service delivery, ensuring operational compliance under the DORA framework while supporting the organisation's critical IT operations.
Roles and Responsibilities
* Oversee the management and resolution of P1/P2 incidents, ensuring DORA-compliant reporting and communications.
* Assess incidents against DORA thresholds and notify key internal stakeholders promptly.
* Prepare regulatory notifications and ensure submission within 24 hours for qualifying incidents.
* Analyse recurring incidents and implement solutions to address root causes.
* Maintain and update documentation related to incidents, governance, and project deliverables.
* Collaborate with technology teams to streamline communication and operational processes.
* Provide incident and problem management reports for key stakeholders in London and Dublin regions.
* Facilitate onboarding of new applications, ensuring all attestations and documentation are in place.
* Drive improvements in communication strategies to ensure clarity and effectiveness during critical incidents.
Job Requirements
* Education: Undergraduate Degree or Technical Certification required; Graduate Degree preferred.
* Experience: 3+ years in an Incident Management or Coordinator role, with exposure to IT service management frameworks.
* Technical Skills: Strong understanding of IT infrastructure and application platforms.
* Proficiency in creating infographics, presentations, and documentation.
* Familiarity with tools like Jira, Confluence, and incident management systems.
Benefits
* Hybrid Working Model: Flexible arrangement with only 1 day per week required on-site in Dublin 2.
* Holidays: 25 days annual leave + public holidays, with the option to buy/sell up to 5 additional days.
* Pension: 8% cash pension allowance added to your salary.
* Health & Insurance: Comprehensive Private Medical Insurance (cover for dependents available at a reduced cost).
* Life Assurance at 4x base salary.
* Permanent Health Insurance.
* Additional Perks: Employee Assistance Programme, travel support schemes, and professional development opportunities.