Job Summary
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This Operations Manager will lead Corporate Actions activities, ensuring accurate execution and compliance with deadlines. The role involves leadership, process improvement, and collaboration to maintain high standards in fund administration functions.
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Key Responsibilities:
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1. Oversee the preparation and execution of corporate action and income events.
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2. Ensure accurate and timely dividend entitlements across client locations.
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3. Monitor and review outsourced processes for consistency and control.
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4. Lead and mentor team members, providing career development and regular feedback.
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5. Manage workload distribution and maintain service excellence during client escalations.
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6. Drive procedural improvements to support evolving business needs.
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7. Collaborate with key departments to meet organizational goals.
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8. Lead service calls and reporting, ensuring accurate communication and updates.
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Requirements:
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* Procedural and regulatory knowledge within fund administration.
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* Leadership experience, including training, quality control, and project coordination.
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* Advanced proficiency in Microsoft Excel, Word, and other relevant systems.
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* Exceptional problem-solving, organizational, and planning skills.
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* Strong interpersonal and communication abilities to manage relationships with internal and external stakeholders.
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