Job Title:
Night Team Assistant
About the Role:
We are seeking a highly skilled and experienced Night Team Assistant to join our team. As a key member of the Nights team, you will be responsible for ensuring the smooth operation of hotel services during the evening hours.
Key Responsibilities:
* To assist the Night Manager with operational tasks and ensure that all departmental standards are met.
* To provide exceptional customer service to guests, ensuring a warm and welcoming experience from arrival to departure.
* To anticipate guest needs and enhance quality service to drive guest satisfaction.
* To maintain high standards of personal hygiene, dress, appearance, body language, and conduct at all times.
* To report any accidents, incidents, or suspicious occurrences to relevant personnel and provide backup as needed.
* To be familiar with and adhere to all hotel rules and regulations, including fire procedures, health and safety at work, and security regulations.
* To conduct the Night Audit and assist in promoting sales within the department.
* To oversee meeting room standards for the next business day and control departmental costs within set standards.
* To ensure the security of cash, stock, and equipment and follow all agreed departmental/Hotel procedures.
Requirements:
* 6-12 months experience in a similar role.
* Excellent organisational skills and ability to delegate work to others.
* A warm, friendly, and approachable personality when interacting with colleagues and guests.
* The ability to work independently and as part of a team.
About Us:
Dalata Hotel Group is Ireland's largest hotel group, with a strong commitment to its values of Our People, Our Fairness, Our Service, and Our Individuality. We offer opportunities for career progression, professional development, and recognition for outstanding performance. Our company prides itself on creating an objective, supportive, and fair working environment for employees.
Benefits:
We offer a range of benefits, including unique training programs, equal opportunities, and a chance to pursue a fulfilling career.
Language:
English (EN)