Job Title: Manager in Training
To train and develop in a Winemark trainee management role with the aim of successfully integrating into the business as a full-time manager.
Duties & Responsibilities:
* Customer Relations / Selling Skills - Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers' needs and queries/problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs
* Commercial and Business Acumen - Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products
* Leadership / Taking Responsibility - Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary
* Legislation - Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards)
* Organisation and Planning - Plans, prioritises and organises work to optimise the use of resources and meet deadlines; schedules events/tasks and delegates effectively to staff; plans and introduces contingencies as required
* Maximises Resources - Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs
* Quality Emphasis - Committed to setting and maintaining high store and personal standards, with excellent merchandising skills
* Motivating Others - Encourages team effort, builds cohesion and maintains motivation
* Staff Training and Development - Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals
* Effective Administration - Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organised approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store
* Problem Solving - Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions/evaluates alternatives; takes action to resolve problems in accordance with company needs
Working Hours: 40+ hours (as required by the programme)
CRITERIA:
* Experience: Essential - Minimum 1 years' experience within a similar retail or customer service environment. A valid driving license plus access to a car is also required.
* Qualifications: Essential - Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR Minimum 1 year previous supervisory or management experience in a retail or customer service environment.
* General Skills/Attributes: Essential - Ability to communicate clearly and effectively through oral and presentational skills as well as excellent writing skills. The candidate will be a strong communicator on many levels from dealing with customers on an operational level to successfully being able to communicate and build good working relationships with peers, senior managers, and line staff.
Training Process:
The successful applicants will commence a comprehensive training programme enabling them to successfully transfer into the role of Manager at the end of the training period. The training period is anticipated to last approximately 12 months and will depend on the candidate's individual progression.
Performance Reviews & Probationary Period:
During each stage of the MIT programme, it is vital that ongoing reviews occur to ensure that you are staying focused on the role of becoming a well-rounded retail manager within Winemark. Performance reviews will occur every 3 months throughout the 12-month programme during which time you are expected to take an involved role in your progression.
Manager Post:
Any appointment to the post of Manager will be subject to the individual attaining WSET Level 3 within a specified time period. Internal promotions to the post of Manager will initially be made on a temporary basis if WSET Level 3 has not been obtained during the programme.