Job Description:
This is a hybrid position that requires you to go into the office at least once a week.
The role involves supporting the US Benefits & Employee Services Team using Workday and Salesforce ticketing technologies.
Key Responsibilities:
* Provide professional and timely service to internal and external customers
* Communicate effectively via email
* Navigate and provide access to the Workday platform for contact centre requests
You will work within the EMEA Help Desk team, supporting English-speaking clients with their Workday system.
Requirements:
* Experience in Computer & Communications technologies developed and enhanced in the Information Technology and Call Centre Industries
* Excellent communication skills both written and verbal in English
* Intermediate Excel experience
* Advanced Proficiency in Microsoft Office
* Able to prioritize tasks
* Able to work independently and as part of a team
Preferred Skills:
* Experience in Employee Benefits
* Call Center experience
* Workday and/or Salesforce experience
About You:
* Analytical skills; strong research and follow up skills
* Able to multi-task
* Professional communication skills
* Punctual and able to adhere to set schedule with extra hours as needed
* Ability to cope in fast-paced, demanding environment and manage sensitive, confidential issues
This role reports to the Global Help Desk Lead and has no supervisory responsibility.