My client within the financial services sector is looking for an IT Change Manager to join their Strategic Change Portfolio and manage change work-streams across all specified projects. The role will ensure the business readiness and appropriate level of change management for the entire portfolio is managed effectively to achieve the successful adoption of the change in order to achieve the stated business objectives.
Principal Accountabilities
1. Deliver change management strategy applying a structured change methodology and utilise effective processes in order to continuously improve quality.
2. Plan, analyse and interpret business information using quantitative and qualitative methods for impact analysis and business readiness.
3. Plan a comprehensive portfolio level change approach and structure.
4. Develop a clear engagement/communication plan to land the Change, ensuring that we engage through direct and transparent communication.
5. Using appropriate techniques and tools to capture 'as is' processes and work with the business and IT stakeholders to clarify and communicate 'to be' processes/roles.
6. Work effectively with diverse Business units to ensure requirements are interpreted correctly.
7. Facilitate workshops and manage follow-up activities for the change management stream.
8. Plan and create a Portfolio, programme and project level communication strategy and timeline, aligned with training and corporate communications teams, to ensure clarity of the associated business benefits.
9. Devise and implement an effective organisational and people strategy for transformational change and assist HR understanding of business role changes.
10. Plan & undertake Business Readiness pulse checks.
11. Evaluate and measure the success of change management activities to determine any additional requirements whilst tracking and reporting issues.
12. Respond effectively in a dynamic project environment and work to tight and sometimes challenging deadlines.
13. Champion and promote the benefits of Change Management and ensure adherence to Change Management processes.
14. Provide leadership in gaining an organisation-wide shared vision for the change portfolio and promote its successful implementation.
Knowledge:
1. Hands-on experience of Change Management principles and Implementation within the Portfolio/Programme/Project Delivery area of a medium to large organisation.
2. Experience capturing and documenting Business Change requirements and creating detailed documentation and reports suitable for senior stakeholder consumption.
3. Experience in organizational change process and role transition planning and implementation coupled with training needs assessment.
4. Experience with Operational Model definition and implementation.
5. Excellent communication skills with client stakeholders of all levels.
6. Experience using appropriate tools for business process modelling, storyboards, and requirements management/traceability.
7. In-depth knowledge of the Change Management process, policies, procedures and standards with proven experience supporting this process within a large complex Organisation.
8. Prior experience of agile methodology is a plus.
Professional skills:
1. Ability to contribute to the creation of an environment that motivates individuals to work collaboratively as a team.
2. Proactive 'can do' attitude with excellent interpersonal skills, making naturally good first impressions.
3. Ability to develop strong relationships with stakeholders of all levels.
4. Ability to develop strong relationships with both technical and non-technical members of the Business.
5. Excellent oral and written communication skills.
6. Excellent time management, organisation and planning skills with keen attention to detail.
Education, Professional & Regulatory Qualifications:
1. Recognised Change Management Qualification.
2. 7 years prior Change Management Experience.
3. Recognised degree in a relevant discipline preferred.
4. Insurance Experience / Financial Services preferred.
5. At least 5 years' experience within a Project Management lifecycle environment desired.
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