Cliff House Hotel is now recruiting for a Day and Night Porter to join our team and provide exceptional guest service.
Job Purpose:
To assist guests with their luggage, ensure smooth check-in and check-out processes, and contribute to the overall guest experience by offering exceptional service. The Porter is a key part of the front-of-house team, ensuring that guests feel welcomed and cared for throughout their stay.
Key Responsibilities:
* Guest Assistance:
* Greet guests upon arrival and assist with luggage from the moment they arrive at the hotel until they reach their room.
* Provide directions and escort guests to their rooms while offering assistance with explaining room features and hotel amenities.
* Assist guests with check-out by transporting luggage from their rooms to vehicles or storage.
* Offer guests assistance with local information, transport arrangements, and recommendations for local attractions and services.
* Luggage and Deliveries:
* Safely transport luggage and personal items to and from guest rooms.
* Handle and store luggage for guests checking in early or leaving late.
* Manage the storage and retrieval of guest belongings in the hotel's luggage room.
* Deliver items such as newspapers, packages, or room service items to guest rooms as required.
* Hotel Maintenance:
* Ensure the cleanliness and order of the lobby, entrance areas, and any designated porter stations.
* Maintain the cleanliness of luggage trolleys and ensure all equipment is in working condition.
* Valet Parking:
* Assist with parking guest vehicles when required, ensuring care and responsibility at all times.
* Retrieve vehicles promptly upon request.
* Team Collaboration:
* Work closely with the Front Desk and Concierge to ensure a seamless guest experience.
* Assist with any additional tasks as assigned by the management, including helping in other departments during busy periods.
Skills and Qualifications:
* Customer Service Skills: A warm, friendly demeanor and the ability to handle guest requests and concerns professionally.
* Physical Fitness: The role involves lifting, carrying, and being on your feet for extended periods.
* Communication: Good verbal communication skills to interact with guests and staff members effectively.
* Problem-solving: The ability to think quickly and resolve guest issues with a positive attitude.
* Attention to Detail: Ensure guest belongings are handled carefully, and guest requests are met accurately.
* Experience: Previous experience in a similar role or within the hospitality industry is an advantage, though not always essential.
* Full, Clean Driving License (for valet duties).
Personal Attributes:
* Polite, approachable, and patient.
* Ability to remain calm under pressure and during busy times.
* Discretion and respect for guests' privacy and confidentiality.
* Willingness to work flexible hours, including weekends and holidays.