MACE Shanagolden is looking for a full-time Store Supervisor to join their busy forecourt and convenience store.
Location: 40 mins from Limerick City. Previous experience in a similar role is desirable.
Responsibilities:
Supervisory
* Ensure high quality and consistent customer service is provided at all times.
* Delegate and communicate effectively with the sales team.
* Supervise the effective induction and training of employees.
* Provide training as appropriate.
* Assist the store manager in the effective management of sales team performance.
Customer Care
* Ensure customers receive high quality and consistent service at all times.
* Deal with and rectify customer complaints in an effective and pleasant manner.
* Proactively take necessary action in store improvements following customer complaints.
Operations
* Ensure store is merchandised in a customer-friendly and competitive manner, ensuring compliance with company procedures and guidelines.
* Maximise sales and margin while minimising waste.
* Maintain housekeeping in the store at an optimum level.
* Coordinate in-store sales and promotions.
* Communicate with store team regarding in-store sales and promotions.
* Ensure the appropriate cash register and cash handling policy is adhered to.
* Ensure shelf edged labels are updated on a weekly basis.
* React to local market trends and competition in an appropriate manner.
Stock Management
* Order stock.
* Assist the manager in preparations for stock take and supervise where appropriate.
* Assist the manager in minimising stock loss through wastage, damages, and pilferage.
* Ensure food management and waste systems are adhered to by the deli sales team.
* Check stock to ensure adequate stock is available for customers’ needs.
* Ensure stock is rotated appropriately to ensure in-date stock is available and to minimise waste through out-of-date stock.
Legislation & Security
* Ensure secure opening and closing procedures with the store manager.
* Ensure compliance with consumer legislation.
* Identify and reduce potential hazards in the store.
* Work with the store manager to ensure Health & Safety checks are conducted and actioned accordingly.
General
* Know and understand company policies and procedures and ensure they are implemented effectively by the retail sales team.
* Achieve targets as agreed with the store manager.
* Escalate issues to the store manager as appropriate.
* Communicate with the store manager on an ongoing basis.
* Undertake other additional duties as may be assigned by the store manager.
Qualifications:
* Excellent interpersonal relations.
* Excellent understanding of consumer needs.
* Proven track record in achieving agreed targets.
* Excellent commercial acumen with the ability to anticipate and react to market changes.
* Committed to continually improving standards.
* Self-motivated.
* The ability to work in a pressurised environment.
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