About Pepper Ireland:
We help individuals, businesses and investors navigate their financial journey. We manage over €20bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon.
We combine local knowledge with global expertise as part of the international Pepper Advantage Group. With operations across the UK, Europe and Southeast Asia, we employ over 3,500 people and have over €50bn in assets under management.
About this Role:
The Arrears Support Unit Relationship Manager manages relationships with borrower's accounts to identify borrowers in difficulty and work with them to find a solution.
This role has business targets to achieve, and responsibilities include providing exceptional customer service while minimizing risk.
Key Responsibilities:
* Financial targets: Generate revenue from a portfolio of accounts in line with monthly targets.
* Customer service: Communicate with customers in a clear and concise manner, meet with Borrowers as required, adhere to service plan, record expressions of dissatisfaction and customer complaints.
* Risk Management through Compliance: Conduct tasks in compliance with all policies, procedures, and legislative requirements, review and manage accounts in line with Company procedures, escalate accounts as appropriate without unnecessary delay.
Education & Qualifications:
Leaving Certificate or equivalent is essential, Accredited Product Adviser and Qualified Financial Adviser are desirable.
Technical Competencies:
* Collections
* IT Knowledge – General Use
* Legal & Compliance
* Interpersonal & Behavioural Competencies: Communication skills, Customer Service and Commercial Awareness, Influencing/Persuasion and Negotiation skills, Judgment & Decision-Making, Organisational Skills, Team Working.
Pepper is an equal opportunities employer. Role Profiles are subject to change in line with business needs.