We are Covalen, a business process outsourcing (BPO) service provider that collaborates with organizations worldwide for over 25 years. Our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals in various sectors, including Financial Services, Technology, and Utilities.
We have an exciting opportunity for a Customer Service Representative to provide customer support in the financial services sector to customers of a global bank. The ideal candidate will be responsible for providing information, resolving queries, communicating with internal customers, and handling complaints.
Key Responsibilities:
Provide Information on Pension Payments
- Handle requests on missing payments
- Provide information on previous payments
- Provision of information on cheques
- Provision of movements carried out
Provide information on payment methods
- Provide consultancy concerning the most efficient methods of payments available
- Provide customers with information on the choice of payment methods
- Process changes to instructions regarding payment tools
Handle questions on international payments
- Process changes of personal data and customer addresses
- Process changes on payment preferences
- Handle enquiries on payment methods, Western Union and cheque payments.
Provide information on miscellaneous queries
- Handling queries relating to proof of life procedures
Qualifications:
Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector
Excellent knowledge of Microsoft Office products
Essential Skills:
Ability to function in a fast-paced environment where standard of quality and timeliness are established
Must possess excellent PC skills
Must be goal orientated
Ability to speak, read and comprehend required language(s), including French and possess good verbal communications skills
Must possess superior listening skills
Ability to deliver information at customer's knowledge level in an understandable manner
Strong interpersonal skills and ability to think independently and follow through effectively
Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
Must be numerate and possess excellent attention to detail
What We Offer:
Hybrid-working model (Currently Remote, subject to change)
Training & Development
Internal career progression opportunities
Employee assistance programme (EAP)
Hive medical cash plan
PRSA Scheme
Employee engagement initiatives
Bike to work scheme