Job Summary
In a nutshell, this role involves Credit Control Admin functions and ensuring payments received are correctly entered onto customer accounts.
Key Responsibilities
* Opening and completing due diligence on new accounts.
* Raise / resolve queries for credit control.
* Apply payments to accounts / assist with allocations
* Monitor portal accounts for debit / credit requests
* Monitor / follow up queries with other departments
* Create reports for distribution relating to queries
* Open new customer accounts and ensure they are maintained accurately.
* Send invoice / statement copies at customer requests
* Monitor credit control inbox
* Assist with month end process
* Assist with telephone queries
* Ad Hoc admin to assist credit control
Quality Expectations
* Be professional at all times.
* Be polite and helpful in all customer communication.
* Record in detail and be accurate with customer records
* Willingness to learn & develop skills within credit control
Cost Management
* Taking responsibility for queries / disputes and ensuring they are resolved in a timely manner.
* Ensuring payments are entered correctly onto customer accounts
Safety and Compliance
* Contribution to the creation and maintenance of a safe working environment.
* Support the Operations Manager in adherence to Health and Safety Regulations at all levels regarding the accounts Office.
People Management
* Establish and maintain positive relationships with people at all levels, ensuring regular communication with Credit Control Manager
* Provide a happy working environment and everyone is aware of their roles.
* Other Company employees daily contact with Warehouse, returns and sales staff and managers, highlighting problems and identifying actions to solve / prevent problems.
* Customers/External Contacts frequent- in a friendly and professional manner
About Us
Ansell Lighting designs and manufactures internal and external lighting solutions for customers across various sectors, prioritizing quality and sustainability. We have global operations with state-of-the-art showrooms and supply to over 26 countries. Our key result areas include DELIVERY, QUALITY, COST, SAFETY, and PEOPLE MANAGEMENT.
Benefits
* Competitive salary, benefits, and Real Living Wage Employer
* 28 days holiday - includes Bank Holidays (increasing with length of service plus Christmas shut down)
* Discount on our products
* Recognition and rewards scheme
* Access to our learning platform including great training and development programs.
* Employee Assistance Program.
* Free onsite Parking
* Cycle to work scheme.
* Monthly discretionary bonus scheme
* Life Assurance