Job Description
Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our EMEA B2B support team. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
About Keeper
Keeper Security is transforming cybersecurity for people and organisations around the world. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise.
About the Role
As a Customer Support Representative with Keeper, you will handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real-time assistance). The Customer Support Representative will be a highly organised go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Responsibilities
* Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns.
* Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies.
* Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them.
Minimum Requirements
* 1+ years of experience in a technical support role.
* Experience with Google Docs and MS Office tools.
* Excellent communication and presentation skills, both written and verbal.
* Ability to work independently and as part of a team in a fast-paced, high-growth environment.
* Proven history of maintaining a high level of professionalism with customers.
Preferred
* Bachelor's degree.
* Salesforce experience.
* ServiceNow experience.
* Technical proficiency with smartphones, tablets and computers.
Benefits
* Onsite lunches.
* Sick Pay.
* Bike-to-Work Scheme (if local).
* Above Market annual Bonuses.
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.