We have an exciting opportunity for a Service Manager with our client based in Leixlip, Kildare. Reporting to the Operations Manager, the successful candidate will oversee key after-sales technical activities, drive best practices, and ensure seamless service delivery for the customer.
This is a permanent position with an attractive benefits package.
Job Description
This role would be highly suited to an experienced sustaining lead or service/contract manager with a vendor.
* Manage after-sales technical activities and ensure the service team meets contractual commitments.
* Drive best practices and innovative service solutions.
* Collaborate with account management to identify revenue opportunities.
* Ensure operational performance aligns with customer and internal KPIs.
* Act as a role model for safety (SHE) and quality standards.
* Build customer trust and contribute to future sales.
* Foster team development, engagement, and succession planning.
* Influence new equipment design to enhance serviceability.
Minimum Requirements
To succeed in this role, you must:
* Have at least 6 years of experience in advanced technology or the semiconductor industry.
* Demonstrate strong leadership, relationship development, and managing/motivating large teams.
* Show excellent customer management/change management experience.
* Manage business costs, overheads, gross profits, ensuring alignment with financial goals and operational efficiency.
* Possess strong commercial, technical, and problem-solving skills.
* Have knowledge of ISO 9001, 14001, and 45001.
The estimated salary for this position is around €80,000 - €100,000 per annum, depending on experience.