MSL Service Centre North Dublin, part of MSL Motor Group, is a dynamic after-sales dealership representing multiple leading brands and delivering exceptional aftersales service to valued customers.
Our Team
In our state-of-the-art aftersales facility, the enthusiastic team aims to ensure every customer experience is seamless, professional, and satisfying.
About the Role
We are seeking a Service Team Leader to join our team at 218 North Circular Road, Dublin 7.
This role reports to the Aftersales Manager and involves the day-to-day running and monitoring of the service department. Key responsibilities include:
* Assisting with the efficient running of the service department
* Delegating workloads to service personnel
* Supervising the team to maximise customer satisfaction and meet deadlines
* Maintaining elevated levels of customer service, including dealing with complaints
* Advising customers on technical issues, costs, and completion times
* Upselling products and services
* Consulting with sales Brand Managers and creating an open working environment
* Building relationships with manufacturer and brand partners
* Completing administration tasks in accordance with company and manufacturers specifications
The successful candidate will possess:
* Previous experience in a similar role
* Good interpersonal and people management skills
* Strong organisational and planning skills
* Effective communication skills with customers and colleagues
* Good administrative and IT skills
* Diligence, flexibility, and a willingness to work under pressure
* A full clean driver's licence
Join our team based in Dublin 7 and enjoy a competitive salary, opportunities for professional development, and a friendly working environment with excellent benefits.