We believe in the power of hiring because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That's where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.
Our Account Management team drives customer retention, growth and expansion opportunities, as well as continued product optimization and adoption. As an Account Manager, you will own the renewals and up-selling of new products into our rapidly growing ecosystem of customers.
You will not only ensure a premium experience for our customers by understanding their business objectives, but also partner with our Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse.
What makes this job perfect for you
* A strategic hunter - You thrive in a competitive environment and can clearly see the full picture of an account, driving revenue by recommending the best solution for both Greenhouse and our customers.
* A thoughtful mediator - You're successful, effective, and helpful through tough situations and hard-to-close negotiations.
* A collaborative teammate - You enjoy working with others and utilizing strong partnerships to achieve the best outcome, whether internal or external.
* A hardworking problem solver - You're not afraid to test, iterate, and chip in ideas when it comes to solutions. You roll with the punches and can adapt, but are excited to be a part of the fix.
Key responsibilities
* Identify and put together strategic account plans that map out expansion and other upsell opportunities as part of the broader sales organization.
* Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives.
* Partner with Customer Success Managers for shared management of your customer relationships.
* Position yourself as a strategic partner to key stakeholders and champions within named accounts.
* Continued assessment of Greenhouse's alignment with customer's business objectives and goals.
* Identify and mitigate churn risk clearly and own resolution strategies, advising sales leadership of ideal resolutions wherever appropriate.
* Be an active participant in building and improving internal operational processes.
Requirements
* Multiple years experience in account management, sales, or customer success.
* Exceptional verbal, written, and presentation skills.
* Excellent time, prioritisation, organisation, and process management skills.
* Strong pipeline management and familiarity with sales-oriented CRM tools.
* Proven success identifying and developing executive relationships.
* Proven success navigating organisations and ability to quickly identify the decision-makers and the decision-making process for SaaS investments.
* The ability to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points.
* Experience managing fast-paced strategic commercial sales processes for companies ranging between SMB & Mid-Market.
* Quota-carrying experience (e.g., Renewals, Sales, Account Management), preferably in a SaaS organisation, with demonstrated success in generating expansion pipeline.
About us
At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn't gone unnoticed. We've won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain's Best Places to Work NYC, Fortune's Great Place to Work (2019 - 2022), and Mogul's Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive