Job Overview:
As an Area Technical Supervisor with Calor, you will play a critical role in ensuring the health and safety of our customers' sites and installations. Your primary focus will be on conducting audits, quality control inspections, and site visits to guarantee compliance with regulatory requirements.
* Perform Site Inspections of Company-owned Metered Supply Installation Projects and maintain Bulk Tanks and Company-owned equipment at customer sites to ensure compliance with Regulatory requirements.
* Develop, train, and manage an effective Contractor and Installer Panel to service all sectors of the LPG Market (up to 30 Contractors/Installers per Supervisor).
* Onboard Contractors and Installers to support Calor's Business & Safety Strategy in accordance with Calor's Life Saving Rules.
* Provide necessary technical guidance on LPG installations and control systems to the Register of Gas Installers of Ireland inspectorate as required.
* Investigate and resolve Appliance/Installation-related Customer complaints in consultation with Equipment Suppliers and Service Providers.
* Inspect and Certify Company and Customer-owned Installations.
* Receive and coordinate response to all After-Hours Emergency Calls (24/7).
* Manage the Company-owned Metered Distribution Sites Out-of-Hours Emergency Response to meet The Commission for Regulation of Utilities (CRU) Criteria.
* Manage and conduct In-Field Audits with CRU.
* Investigate Incidents at Customer premises and prepare associated Reports, including Incident Investigation Reports.
* Provide technical advice and support to Contractors, Installers, Customers, and Field Sales Staff in consultation with Customer Engineering and Business Development Teams.
* Develop and implement innovative Stakeholder management Technical solutions to meet Calor and Customer Installation requirements.
* Support Sales with cost-efficient technical solutions for large Commercial and Industrial Customers and identify cost-saving engineering solutions when required.
* Manage Regulatory Bodies Field Queries/Correspondence and requests, e.g., CRU, Fire Authority, Health and Safety Authority, Register of Gas Installers of Ireland, Consultants, etc.
* Manage and maintain High-Risk Liquid Installations (Auto Gas, Vaporizers, Forklift Truck Filling).
Requirements:
* Registered Gas Installer
* At least 8 years' work experience in installation and maintenance Oil & Gas projects
* Strong knowledge of Health and Safety Standards relevant to the sector and capability to identify compliant cost-effective solutions in line with sectoral best practice
* Excellent knowledge and application of I.S. Gas Standards, 329
* Excellent communication skills
* Excellent interpersonal skills
* Very good knowledge of MS Office and SW packages
* Team-oriented
* Customer-oriented
* Self-driven
* Willingness to learn new things
* Availability to work after hours
Key Behaviours:
* Putting People at the Heart: You earn your people's trust through honesty and integrity. You treat people with care and respect. You invest in your personal growth. You provide honest feedback and encourage others to do the same.
* Setting Ambition: You articulate your goals in a way everyone understands. You provide guidance through everyday actions and decision-making. You bring people along with you using your personal energy. You translate your goals and ambitions into objectives and actions. You communicate clearly, openly, and often.
* Ensuring Wellbeing: You safeguard a safe, positive, and supportive workplace. You make sure people feel free to speak up and share opinions. You encourage initiative and pursue new ideas. You drive a culture that values, encourages, and supports diversity. You never compromise on our ethics and compliance.
* Problem Solving: You analyze all types of information and draw well-reasoned conclusions. You probe information, weighing up the pros and cons of different solutions. You problem-solve issues so that they don't reoccur. You make confident decisions based on facts and data. You accelerate learning by constantly testing, refining, and improving.
* Delivering Results: You balance short-term success with long-term goals. You achieve ambitious goals and take accountability for results. You focus on real and relevant customer needs. You leverage the power of your networks both inside and outside the company. You show courage in trialing new solutions and delivering positive project outcomes.