We are currently looking for an enthusiastic and dedicated Guest Services Executive to join the Front of House Team.
Who are we?
In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.
Key Responsibilities Of The Guest Services Executive Will Include:
* Greet guests warmly, using their names to create a positive first impression and ensure they feel welcome.
* Adhere to Forbes 5-star and Red Carnation Hotel Standards.
* Ensure timely availability of agreed-upon services and products for guests.
* Be familiar with the VIP list and daily amenities for a seamless guest experience, following standard operating procedures (SOPs).
* Create personalised plans for guests upon request.
* Communicate special service requests for VIP guests before, during, and after their stay.
* Enhance the experience for junior guests and introduce a ‘WOW’ factor through proactive care.
* Collaborate with management to design a 'Personal Guest Plan' that reflects Ashford Castle/RCH standards.
* Continuously identify improvements to service standards with Senior Management approval.
* Complete a thorough handover before shifts end for consistent communication.
* Communicate VIP guest personal plans across all departments.
* Maintain thorough knowledge of the castle and its offerings.
The ideal candidate for the Guest Services Executive position should:
* Be self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
* Be a fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
* Possess excellent communication and interpersonal skills.
* Have strong organizational abilities with a talent for prioritizing tasks effectively.
* Be committed to delivering quality customer service.
* Be a people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
* Be a collaborative team player who actively participates in team projects.
* Be flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
* Be capable of handling high-pressure situations and busy periods with composure.
* Be knowledgeable about Forbes 5-star standards.
* Be innovative, adaptable, and flexible in approach.
* Be legally eligible to work in Ireland.
What's in it for you?
* Professional, award-winning training and development opportunities.
* Discounted accommodation rates with Red Carnation Hotel Collection.
* Annual Staff Appreciation Party and other Employee Recognition Events.
* Discounted rates with many local businesses and third-party service providers (including Estate Activities).
* Heavily subsidised accommodation (subject to availability).
* Free meals on duty.
* Complimentary dry cleaning of business attire.
* Recommend friend and family bonus scheme.
* Two paid volunteering days each year.
* Holiday allowance increasing with length of service up to 25 days.
* Hotel-based recognition incentives.
* Free access to Employee Assistance Programme.
Join us in this incredible new opportunity!
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.
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